Refund and Return policy

This Refund & Return Policy describes the guidelines and procedures for requesting refunds and returns for products or services provided by WiMoto. By using our services, you agree to the terms and conditions outlined in this Policy. If you do not agree with this Policy, please do not use our services.

1. Refund Eligibility
   We provide high-quality products. If you are not satisfied with your purchase, you may be eligible for a refund or return based on the following conditions:
   Products: Refunds or returns may be considered for defective or damaged products, provided that you notify us within 14 days after receiving the product.
2. Refund & Return Process
   To request a refund or return, please follow these steps:
   – Contact our customer support team via info@wimoto.eu within the specified timeframe and provide details of your request.
   – We may request additional information or evidence, such as photographs or documentation, to assess your refund or return request.
   – We will review your request and notify you of the outcome within a reasonable timeframe.
   – If your request is approved, we will provide instructions for returning the product or completing the necessary steps for a refund.
3. Conditions for Refunds & Returns
   The product must be returned in its original condition, undamaged and unused, unless otherwise specified. Any accessories, packaging, or promotional items that came with the product must also be returned.
4. Non-Refundable & Non-Returnable Items
   Certain product may not be eligible for refunds or returns. Products that are modified to customer demands, think of custom color coating or extra welded mounting tabs.

5. Shipping & Handling Fees
   Unless otherwise specified, shipping and handling fees are non-refundable. If you are returning a product, you are responsible for the return shipping costs, unless the return is due to our error or a defective/damaged product.

6. Processing Time for Refunds
   Once we have received the returned product or assessed your refund request for services, we will process the refund within a reasonable time frame. The exact processing time may vary depending on factors such as payment method, financial institution processing times, and applicable regulations.

7. Contact Us
   If you have any questions or concerns about our Refund & Return Policy or need assistance with a refund or return, please contact us at info@wimoto.eu.